F.A.Q.

General Questions

Q: What are your hours of operation?
A: WLB is open Monday through Friday from 7:30 a.m. to 4:00 p.m. We are closed for major holidays, additions will be noted below.

Q: Where is your business located?
A: We are located at 749 N. 37th Street, Milwaukee WI 53208. One block north of Wisconsin Ave.

Q: If I place my form order today when will I receive it?
A: Stock form orders placed before 1:00 pm will be shipped same day via the method you select. Updates will be posted to your email for updates or delays.

Printing Questions

Q: Can you personalize a pre-printed form to suit my needs?
A: Any stock form can be personalized to the customers request.

Q. Are you capable of working with both Macintosh and Windows file formats?
A. Yes, we can accept files created in Windows as well as Macintosh operating systems.

 Q. What software file formats do you accept?
A. We are capable of working with most common file formats. To name the most common Adobe InDesign, Quark X-Press, MS Publisher, Illustrator, Photoshop, Acrobat PDF to name a few. Of course we also accept MS Word, Excel, and PowerPoint files as well. Please check with us regarding what versions to use when saving your files. Some formats need to be converted to output for finial imaging.

Q. How can I transfer files to your staff?
A. There are several ways of transferring files to us. The most efficient way is to transfer your files through our customer portal (FTP). Contact us for a FTP user name and password. You can also e-mail your files or provide them on Zip disk or CD/DVD or flash (thumb) drive. Regardless of which method you choose, be sure to include all linked files and fonts.

WEB Site Info 

Q. Can I see what the form looks like on my screen?
A. Yes, in most cases we have high resolution pictures. Click on the thumbnail to enlarge, in some cases the larger view has a different image to see more inside information. If you still need it larger you can select a larger or smaller view in your browser.

Q. How can I find what I am looking for?
A. Products are categorized by their usage. If you know the form number enter it in the search field under our logo in the upper left side of any page and click "Find". You can also enter any word that may be used in the title or text description i.e. "paint". This will return Lead Books, Lead Hazard Disclosure forms, Renovate Right Booklets, etc. As always we will be happy to take your phone calls, we are adding new forms all the time.

Q. How do I get answers about the WEB Site or would like to see things added?
A. If you need questions answered about the WEB Site or navigation questions please click on the following @ link and Don, the WEB Site Administrator will respond as soon as possible. If you have anything you would like to see or problems we would also like to hear from you. I will respond to you in a timely manner.

 Ordering

Q. Can I start an order online and call in my billing information?
A. Yes, simply place your items in the shopping cart and we can finalize the order over the telephone and confirm questions about our products.
 

Q. If I need it fast what are my options?
A. You can order online and choose a shipping method. You can also complete the ordering procedure, pay for items, and indicate you are coming in to pickup at our "will call" desk. We will have you in and out fast.

Q. What is the "Coupon Code" indicated in the Shopping Cart?
A. We have periodic sales or product discount promotions. We provide a discount coupon code to apply the sale price to customers on our contact list. If one is not available or there are no active codes please ignore this box.

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